Legal Information
Terms, conditions and policies of our company
1. Production Orders
All orders must be confirmed in writing. Production times depend on the complexity and quantity of the ordered product.
2. Custom Product Policy
Custom products are non-refundable once production has started. Modifications can only be requested before the production process begins.
3. Quality Guarantee
We guarantee the quality of our products according to ISO 9001 standards. Every product is inspected before delivery.
4. Delivery Times
Standard delivery times are 4-6 weeks for standard orders and 8-12 weeks for custom orders.
1. Customer Information Protection
We are committed to protecting the personal information of our customers in accordance with European GDPR.
2. Copyright Statement
All designs and patterns are intellectual property of HALI DI CHEN JUNCHAO. Unauthorized reproduction is prohibited.
3. Data Security Management
We use advanced security measures to protect customer data, including SSL encryption and secure storage.
4. User Rights
You have the right to access, modify, or delete your personal data at any time.
1. Functional Website Cookies
We use essential cookies to ensure proper website functionality and improve user experience.
2. User Preference Recording
Cookies store your language preferences and other settings to personalize your experience.
3. Cookie Management
You can manage or disable cookies through your browser settings, but this may limit some site features.
1. Production Quality Standards
We adhere to ISO 9001 standards and European regulations for textile production.
2. Environmental Policy
We are committed to environmental sustainability using eco-friendly materials and responsible production processes.
3. Customer Service Standards
We guarantee response within 24 hours to all customer inquiries and complete after-sales support.
Last updated: December 2024
For questions, contact us at support@weltohalidi.com